NOBBLEFOOD LOGISTICS - REFUND POLICY At Nobble Food Logistics, we are committed to providing safe, fast, and reliable delivery of your food items and packages. Please read our refund policy carefully.
1. Delivery Fees
All delivery fees are non-refundable once a rider has been assigned and is en route for pickup. If you cancel before a rider is assigned, you are eligible for a 100% refund.
2. When You Are Eligible For A Refund
You are eligible for a refund or redelivery if?
a) Your food items / package was not delivered at all due to our fault.
b) Your items/food were severely damaged, spilled, or tampered with during transit due to rider negligence.
c) There was an unreasonable delay (more than 2 hours beyond the estimated delivery time) caused by us.
d) You were double-charged or overcharged.
3. When You Are NOT Eligible For a Refund
We will NOT issue a refund if:
a) The customer provided a wrong address or unreachable phone number.
b) The recipient was unavailable to receive the items/food after multiple contact attempts.
c) The delay was caused by heavy traffic, heavy rain, bad road conditions, or factors beyond our control.
d)  Food /items got spoiled because the recipient delayed pickup.
e) You changed your mind after pickup.
4. How to Request a Refund
To request a refund, contact us within 24 hours of delivery with:
•    Your Order ID / Rider's name
•    Photo/video evidence (if damaged)
•    Reason for refund request
Send your complaint to our 
WhatsApp No. 08165264718 
 Email: supportshead@nobblefood.com
All complaints will be reviewed within 48-72 hours.
5. Refund Process
If your refund is approved, it will be processed within 1-3 business days via bank transfer or your original payment method.
6. Redelivery Option
In some cases, instead of a refund, we may offer a free redelivery or discount on your next delivery.
Thank you for trusting NobbleFood Logistics.